FAQ's

What currency are the prices do I see in the site?

All prices displayed on our website are in US Dollars (USD).

I just placed an order, when will it ship?

Orders received will be processed within 1-2 business days. Please note, processing of the orders received after 4:00 PM EST will start on the following business day. If you have any questions or need further assistance, feel free to reach out to at support@ebikecollection.com.

Can I ride an e-bike in the rain?

Yes, most e-bikes are designed to be weather-resistant, including riding in light rain. However, it's advisable to avoid heavy rain and flooding, and always check your e-bike's user manual for specific guidelines.

How long does it take to charge an e-bike battery?

Charging times vary depending on the battery capacity and the charger used. On average, it takes 3-6 hours to charge an e-bike battery fully. Some fast chargers can significantly reduce this time.

Are e-bikes suitable for off-road riding?

Yes, many e-bikes are designed for off-road adventures. There are specific models, such as off-road e-bikes and fat tire e-bikes, built to handle challenging terrains. Always check the specifications to ensure the e-bike suits your intended use.

Are e-bikes suitable for off-road riding?

In many places, you don't need a license to ride a standard e-bike. However, regulations can vary, and some regions may require a license for more powerful e-bike models. Check your local laws for specific licensing requirements.

Can I use my e-bike for commuting?

Absolutely! E-bikes are an excellent choice for commuting. They are environmentally friendly, cost-effective, and can help you arrive at your destination without breaking a sweat. Plus, you'll enjoy the added benefit of avoiding traffic congestion.

How do I maintain my e-bike?

Regular maintenance is crucial for the optimal performance of your e-bike. Keep the battery charged, check tire pressure, lubricate the chain, and ensure all components are in good condition. Refer to your e-bike's user manual for specific maintenance guidelines.

I am not in love with my order, can it be returned? What if there is an issue?

We're sorry to hear that you're not completely satisfied with your order. Your satisfaction is important to us, and we're here to assist you. If you wish to return your order, please review our return policy to understand the details and steps involved.

In the unlikely event that you encounter an issue with your order, such as receiving a damaged or incorrect item, please reach out at support@ebikecollection.com as soon as possible. We're committed to resolving any issues promptly and ensuring that you have a positive shopping experience with us.

Can I cancel my order?

Certainly, we understand that circumstances may change. If you would like to cancel your order, please reach out at support@ebikecollection.com as soon as possible. We'll do our best to accommodate your request if your order has not already been processed for shipment. Keep in mind that once the order has been shipped, we won't be able to cancel it, but you can refer to our return policy if you decide not to keep the items. Your satisfaction is important to us, and we're here to assist you with any inquiries or requests you may have.

I have entered an incorrect address what do I do now?

If you've entered an incorrect address for your order, please contact us at support@ebikecollection.com as soon as possible. We understand that mistakes can happen, and we'll do our best to assist you. Depending on the status of your order, we may be able to update the address before the shipment is sent out.

Any question?

You can contact us through our contact page! We will be happy to assist you.